Refund policy – Anbi Hair

All Sales Are Final

Due to the hygienic nature of human hair, all wigs, bundles, closures, and frontals are final sale and cannot be returned or exchanged once shipped. This is standard practice across the hair industry.

Every Order Is Verified Before Shipping

We photograph and film every order and send it to you for approval before dispatch. This ensures you receive exactly what you approved.

Order Confirmation and Cancellation

Once you confirm your order, it enters production and cannot be cancelled or modified. Deposits on cancelled orders are non-refundable. Custom and made-to-order units are final sale.

Import Duties, Taxes and Customs

All import duties, taxes, customs fees and clearance charges in the destination country are the responsibility of the buyer. We are not able to calculate these in advance as they vary by country and by shipment. Orders refused at customs, or abandoned because charges were not paid, are not eligible for refund or replacement.

Lost or Damaged in Transit

We ship by DHL, UPS and FedEx with tracking on every order.

If a shipment is lost or damaged in transit, contact us immediately. We will open a claim with the carrier on your behalf and keep you updated throughout.

Carrier liability is limited. Standard international shipments are covered only up to the carrier’s own compensation limit, which is usually far below the value of a wholesale hair order. This is true of every carrier and every hair supplier — it is not specific to us.

Where the carrier’s payout does not cover the full order value, we share the shortfall with you equally: we remake fifty percent of the order at our cost, and you cover the remaining fifty percent. We prefer to state this plainly rather than make a promise neither side could rely on.

If you want full protection, ask us for insured shipping before your order is confirmed. We will quote the cost separately. Insured shipments are covered for their full value, and we recommend this for any order above USD 1,000.

Defective or Incorrect Items — How Claims Work

We stand behind our quality. If something is genuinely wrong with your order, here is exactly how we handle it:

Report within 14 days. Contact us on WhatsApp within 14 days of the delivery date shown on your tracking. Claims made after 14 days cannot be accepted.
Send evidence. Provide clear photos and a video showing the defect or the incorrect item, in its original, unused condition. The hair must not have been washed, cut, colored, installed, or altered in any way.
Inspection. Our team reviews your evidence and compares it against the photos and video we took of your order before shipping. This confirms whether the issue is a genuine manufacturing defect or a shipping error on our side.
Return for inspection, if required. Some claims can only be resolved by examining the hair in our factory. If a return is needed, we will estimate the shipping cost and confirm it with you before anything is sent. If inspection confirms a manufacturing defect, we cover the return shipping. If the issue is found to result from use, styling or care, the return shipping is at your cost.
Resolution. If the claim is confirmed, we replace the item with an identical unit at no charge. If that item is out of stock or discontinued, or if you prefer, we issue store credit for the full amount paid. We do not offer cash refunds to the original payment method.

We do not send replacements before the disputed item has been discussed and, where required, returned for inspection. Claims involving hair that has been used or altered will not qualify.

Warranty Scope

Our responsibility covers manufacturing defects reported within 14 days of delivery. It does not cover normal wear or damage resulting from use, washing, styling, heat, coloring, or product care over time.

Tangling

Hair that tangles on arrival, before any washing or styling, is treated as a manufacturing defect and is covered. Tangling that develops after the hair has been worn, washed or styled is not covered, as this depends on maintenance.

Shedding

A small amount of shedding is normal in all human hair. Excessive shedding on arrival is covered under the same terms as above.

Hair is a natural product and its lifespan depends on how it is maintained. Claims made weeks or months after delivery, or after the hair has been used, cannot be accepted.

Not Covered

Hair that has been washed, cut, colored, bleached, or chemically or heat-altered is not eligible under any circumstances. Custom and made-to-order units are final sale.